Privacy
Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect information you provide directly to us and information generated through your use of our services. We only collect what is necessary to deliver and improve your experience.
Personal Identifiers
- Full name and contact details
- Email address and phone number
- Billing and shipping address
Usage & Technical Data
- IP address and browser type
- Pages visited and time spent
- Device identifiers and OS version
Transaction Data
- Purchase history and order details
- Payment method type (not full card)
- Correspondence and inquiries
Cookies & Tracking
- Session and persistent cookies
- Analytics and performance tags
- Preference and functional cookies
How We Use Your Information
Your information is used solely to provide, personalize, and improve our services. We never sell your personal data to third parties. Below are the specific purposes for which we process your information.
Service Fulfillment
Processing orders, managing accounts, delivering products, and providing customer support related to your purchases.
Analytics & Improvement
Understanding how our website is used to improve content, design, and functionality -- always in aggregate or anonymized form.
Communications
Sending transactional notifications, order updates, and -- with your consent -- promotional content about new collections and events.
Legal & Security Compliance
Detecting and preventing fraud, complying with applicable laws, and enforcing our terms of service when necessary.
Third-Party Sharing: We may share data with trusted service providers (e.g., payment processors, logistics partners) strictly under data processing agreements. We never sell or rent your personal data.
How We Protect Your Data
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted via TLS 1.3. Sensitive data encrypted at rest using AES-256.
Access Control
Role-based access with multi-factor authentication for all internal systems handling personal data.
Continuous Monitoring
Regular security audits, vulnerability scanning, and 24/7 intrusion detection systems.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your relationship with us, plus a maximum of 3 years thereafter. You may request deletion at any time.
Control Over Your Data
You have meaningful rights over your personal information. We are committed to honoring these rights promptly and transparently, in accordance with applicable data protection regulations.
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Correct inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to processing of your data for direct marketing or legitimate interest purposes.
Data Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Restrict
Request limitation of processing while a dispute about accuracy or lawfulness is resolved.
Exercise Your Rights
Submit a request and we will respond within 30 days.
Policy Updates & Interpretation
How We Notify You
When material changes are made to this policy, we will notify you through one or more of the following methods:
- A prominent notice on our website homepage
- An email notification to your registered address
- An in-app notification if applicable
Interpretation
This policy is governed by and construed in accordance with applicable privacy laws. In the event of any conflict between language versions, the English version shall prevail.
Continued use of our services after the effective date of any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
Version History
Questions about this policy?
Our Data Protection Officer is here to help.